EndereçoJob Description
Visa Consulting and Analytics (VCA), the consulting arm of Visa, is a global team of industry experts in strategy, marketing, operations, risk and economics consulting, with decades of experience in the payments industry.
Our VCA teams offers :
- Consulting services customized to the needs of Visa client’s business objectives and strategy
- Business and economic insights and perspectives that impact business and investment decisions
- Self-service digital solutions Visa clients can leverage to improve performance in product, marketing and operations
- Proven data-driven marketing strategies to increase clients’ ROI
As part of its consulting service line, VCA offers Managed Services (VMS), which is a full cycle solution for the implementation of enterprise programs and portfolio strategies, ensuring strategy implementation through profitable lifecycle programs and portfolio management execution.
Managed Services acts as a true extension of Visa Clients’ team bringing together expertise, capabilities, resources and scale to enhance performance and increase profitability.
The Visa Consulting and Analytics team is looking for a high performance individual to join its Managed Services practice and play a key role in developing and delivering high impact projects Brazil.
The potential candidate will proactively engage with Visa Clients, by delivering, implementing and executing projects and solutions on behalf of issuers, acquirers and merchants.
This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.
The Managed Services Analyst will support the design, implementation and execution of VCA’s recommendations for client’s on their behalf.
This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs and campaigns, card portfolio solutions, product development / redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.
This role will combine commercial intelligence with Visa’s data assets, proprietary analytical solutions, cutting edge digital platforms, program capabilities, CRM best practices and partnerships to enable engaging interactions, optimized results and product enhancements.
The potential candidate will proactively develop and carry on innovative and value added use cases ensuring a smooth execution across all program stages including design, planning, segmentation, targeting, offering, distribution, reward fulfillment and performance management.
Specific duties and responsibilities for this position include but are not limited to :
- Performance Management & Reporting : Track and measure team performance and projects KPI’s. Analyze results, provide insights and foster a virtuous cycle of continuous improvement.
- Collaboration : Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa’s local, regional and global groups.
- Project Management : Develop full-scale project plans and associated communication documents, considering the following activities :
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Liaise with project stakeholders on an ongoing basis.
Estimate the resources and participants needed to achieve project goals.
Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
Set and continually manage project expectations with team members and other stakeholders.
Identify and resolve issues and conflicts within the project team.
Plan and schedule project timelines and milestones using appropriate tools.
Develop and deliver progress reports, proposals, requirements documentation, and presentations.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership / site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications :
Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, engineering.
Master’s Degree in related fields a plus.
- 3+ years of relevant experience in financial services industry, payments, consulting or similar.
- Proven project management experience (preferably in a consulting environment).
- Technological driven mindset, digitally savvy and up to date with latest market and industry analytical and digital trends.
- Experience in planning commercial and CRM programs / campaigns. A plus if candidate has programing skills in languages like SQL, SAS, R, Python, Java and in big data environments
- Problem solving ability with strategic focus on influencing ROI. Understanding of card and payment P&L and critical factors driving profitability.
- Strong analytical skills and data-driven thinking
- Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently.
- Excellent communication, storytelling and presentation skills
- Team player
- Portuguese and English, Spanish is a plus
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
