Commercial Support Executive

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Principais funções:
✓ Liberação e atualização do cadastro de clientes;
✓ Reset de senhas – Acesso ao sistema;
✓ Manter o banco de dados (Máster) atualizado;
✓ Suporte a equipe de vendas em feiras e eventos;
✓ Auxílio na revisão do material de marketing;
✓ Atendimento ao cliente por e-mail e telefone (dúvidas e orientações);
✓ Contato direto com o suporte do sistema Cangooroo para solução de erros, problemas, integrações e melhorias.
✓ Elaborar relatórios que ilustram o realizado/futuro de vendas, produtos e indicadores necessários conforme demanda dos departamentos envolvidos.

Características importantes:
✓ Conhecimento de inglês intermediário;
✓ Conhecimento de Excel intermediário - Procv, tabela dinâmica etc.;
✓ Organização e firmeza para seguir processos, porém ser analítico e observador para tratar as exceções com o menor dano possível.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.