Endereço JOB DESCRIPTION-CONSULTING ENGINEER 4
The candidate will be technically responsible for the BCS program recommendation execution and should know the basic concepts of this program.
The ideal candidate should possess superior communications skills and demonstrates the ability to diplomatically influence and effectively manage key relationships and challenging situations under pressure.
The candidate should also possess ability to select the level of communication based on the audience, for example, generating communication to customer executive vs operations engineer.
The ideal candidate should demonstrate capabilities to be able to set customer expectations and articulate when the customer ask is not part of the deliverables /offer sold and continue to lead activities/request in tune with the services offering for the customer.
The candidate should possess abilities to create analytics through different trends and possess advanced technical familiarity to take issues to resolution.
This resource should study and learn about Itaú's entire infrastructure, support and execute the BCS recommendations.
Soft skills for crisis and operations management. ...
