Customer Success Manager

One of the esteemed client is looking to hire strong Customer Success Manager. This will be a Contract role for 12 months duration. Potential candidate should be fluent in Portuguese and English.Responsibilities:Serve as a central point of contact for customersManage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver resultsEnhance customer satisfaction through effective communication and engagementDrive measurable outcomes in Customer Health, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross-Sell Potential, and % Retention / RenewalPreempt and address customer issues and concerns, involving other members of the team as appropriateCultivate strong relationships with our customers in your region through professional services and Customer Success engagement
Qualifications:At least 5-6 years of Customer Success manager experience in a SaaS company.Demonstrated experience in roles driving Customer Success and technology adoptionUnderstanding of SaaS solutions and/or enterprise software; cybersecurity experience preferredStrong consulting and project management skills, with proven results working as a data-driven customer advisor