EndereçoWhy work with us?
We are a fast-growing company that is revolutionizing the world of data and business information in Latin America!
CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.
At CIAL, we firmly believe that every team member plays a critical role towards achieving our goal of enabling businesses to thrive in any economic environment.
It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that cares to help our clients make better informed decisions.
We are innovative, agile, and inspired by data – and we are looking for people that share those values to join our mission to build stronger businesses!
Join the data-revolution!
Job Summary:
The Customer Success Specialist is responsible for building and maintaining strong relationships with customers to ensure their satisfaction, retention, and success with the company's products or services. They serve as a liaison between the customer and the company, advocating for the customer's needs and helping them achieve their desired outcomes.
Key Responsibilities:
Account Management: Manage a portfolio of customer accounts, understanding their unique needs and goals.
Proactive Support: Proactively engage with customers to identify and address potential issues or challenges they may face.
Product Knowledge: Develop a deep understanding of the company's products to effectively answer customer questions, provide solutions and trainings.
Customer Advocacy: Advocate for the customer within the company, ensuring their feedback and needs are communicated to relevant teams, such as product development and support.
Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and communicate these insights to the company's product or service teams.
Retention: Work to prevent customer churn by monitoring usage, identifying at-risk customers, and developing strategies to retain them.
Upselling and Cross-Selling: Work with the Account Manager to identify opportunities to upsell or cross-sell additional products or services that would benefit the customer.
Reporting: Maintain records of customer interactions, feedback, and success metrics, providing regular reports and updates to management.
Qualifications:
Bachelor's degree in a relevant field (Business, Marketing, Communication, etc.).
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Customer-centric mindset and a commitment to Customer Success.
Experience in account management, Customer Success, SaaS or a related field is often preferred.
Familiarity with customer relationship management (CRM) software is a plus.
Great English skills
Key Competencies:
Relationship building
Communication and active listening
Problem-solving and critical thinking
Empathy and patience
Product knowledge
Data analysis and reporting
Proactive and self-motivated
What we offer:
- Competitive compensation and benefits
- Positive and exciting work environment, with a culture built on values of integrity, respect and collaboration.
- Dynamic, fast-growing company where you can grow as far as your vision and curiosity leads you.
- Flexible hybrid office / remote-work scheme.
CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and trainin
