EndereçoWe are seeking a highly motivated and customer-focused individual to join our IT support team as a 1. level IT Support Specialist.
The ideal candidate will have a passion for technology, excellent communication skills, and a strong desire to assist end-users with their IT-related issues.
As a 1. Level IT Support Specialist, you will be responsible for providing first-line technical support to our onsite and remote staff, troubleshooting login and software issues, and ensuring the smooth operation of our IT systems.
Responsibilities
- Provide onsite and remote IT support; the first point of contact for employees seeking technical assistance and provide first-level technical support for all users, addressing their login and software issues.
- Monitor and respond to IT service tickets in a timely manner, ensuring a high level of customer satisfaction.
- Collaborate with other IT team members to escalate and resolve complex issues
- Pass on any feedback or suggestions by employees to the appropriate internal team
- Educate end-users on IT best practices and provide training when necessary.
- Identify and suggest possible improvements on procedures
- Handle queries related to JumpCloud, Google Workspace, Slack, and other company software technologies in a timely and efficient manner.
- Administer and manage user accounts, permissions, and access rights on various platforms.
- Create and update documentation for IT procedures and user guides.
- Continuously improve security measures and monitor user logs for anomalies.
- Develop and implement PowerShell scripts for task automation and system management.
Requirements and skills
- 2+ years of experience in a Help Desk or technical support role.
- Strong knowledge of JumpCloud, Google Workspace, or alternative SSO technologies.
- Knowledge of Confluence and Jira Service Management, or other ITSM platforms.
- Proficiency in Microsoft Windows and Apple OS, including troubleshooting.
- Scripting experience in PowerShell.
- Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment.
- Strong communication skills, both written and verbal, in English.
- Adept at explaining complex technical concepts to non-technical users.
- Ability to work independently and as part of a team.
- Commitment to continuously improving security measures and monitoring user activity.
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Helpful Disposition and cool-tempered
Empowering our people
We work hard for an environment where you can grow both personal and professional.
- All the training needed for your role.
- An organisation with a flat hierarchy, where new initiatives are welcome.
- Possibility to work 100% remote
- We work hard for an environment where you can grow both personal and professional.
