EndereçoResponsibilities: Lead a team who is responsible for monitoring, investigating, and resolving problematic customer orders and inventory; Own problem resolution with invoice reconciliation; working with our internal buying team, accounting and external vendors; Partner with FC Leadership Inventory Control; including cycle counting, put away accuracy and overall health of inventory; Assist internal customers with processing, transferring, and tracking new product through the inventory-to-site process; Manage day to day workflow; with oversight of the productivity against defined SLAs; Reporting daily/weekly metrics reporting to FC Leadership; Assess and maintain inventory accuracy; Process special orders and customer requests, including special instructions and in-process order modifications; Research and reconcile receiving exceptions, damages and other internal transfer transactions; Monitor and correct order flow to meet service level agreement standards; Assist other areas of Inventory Control and support based on volume; The successful candidate will be self-motivated, detail-oriented individual with excellent problem-solving and communication skills to work in a fast-paced environment. Monitor key CX metrics; Investigate and resolve customer complaints in a timely and efficient manner; Work closely with marketing, sales, product, and other teams to ensure a seamless customer experience; Identify CX pain points and opportunities for improvement. Requirements: 3+ years of with Excel experience 4+ years of supply chain, inventory management or project management experience Bachelor's degree, or 3+ years of professional or military experience Fluent in english is mandatory
