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ABOUT THE ROLE
This is a customer facing role tasked with traveling to customer sites for purposes of quality control of work performed by the technical team, and to maintain and further build customer relationships. You will maintain that on-site installation, servicing, improvements and repair processes of complex equipment and building control systems has been successfully attained and that all customer needs have been met. You will apply the your knowledge and experience of remote access to building management systems (BMS).You will achieve continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment.
Key Responsibilities:
Resource planning including identifying, forecasting, and allocating best fit solutions.
Monitoring of results of labor dispatch confirming that projects have communicated when a location is ready to be monitored.
Defining the service scope with customer and sales department. Not be
Monitor cost and overall parts and labor dispatch.
Work with cross functional teams on installation and parts lists, and vendors to obtain schedules of service site visits.
Manage customer expectations, obtain customer sign-off, and monitor final invoicing preparation.
Data collection and analysis for decision making including job completion time, technician performance, customer feedback, and equipment maintenance history.
Collaborate with Account Managers for in person customer visits at locations and sales offering events.
This position requires travel within the United States, Puerto Rico, and Canada. A corporate credit card, phone, and rental car will be provided for travel (No expenses come out of your pocket). Minimal carrying requirements for equipment/tools. You will use your laptop during on-site visits.
YOU MUST HAVE:
High School diploma or equivalent
4 years minimum experience interacting directly with customers.
2 years minimum experience in technical support delivered on-site or remotely.
1 year minimum experience with supporting building automated systems and controls.
WE VALUE:
Bachelor's degree in engineering or computer science
Certified building controls technician for HVAC and lighting
Adherence to raise and maintain standards of excellence for execution of all processes
Strong communication skills
PMP certification
Additional Information
- JOB ID: HRD229604
- Category: Customer Experience
- Location: 6060 Rockside Woods Blvd,Suite 400,Independence,Ohio,44131,United States
- Nonexempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
