EndereçoPosition will play a key role in providing Technical Support for DG projects, assisting the customer with DG project development, product definition, conducting technical trainings and managing warranty cases. This position requires a combination of technical, product knowledge, photovoltaic project solutions and excellent communication skills.
- Responsibilities:
1. Technical Support for DG Projects:
- Provide comprehensive Technical Support for medium-sized distributed generation solar projects, from initial conception to implementation.
- Collaborate with project teams to ensure optimal system design, installation and performance.
- Energy generation estimation simulations (PVsyst software)
- Develop layout (AutoCAD software) of medium-sized solar projects
- Conduct site visits and inspections as necessary to resolve technical issues and ensure project success.
2. Warranty Case Management:
- Efficiently manage warranty cases, including logging, tracking and resolving issues in a timely manner.
- Serve as the primary point of contact for customers regarding warranty-related questions and complaints.
3. Technical Trainings:
- Develop and conduct technical training for internal teams, customers and partners.
- Create training materials, presentations and manuals to educate stakeholders about JA Solar products and solutions.
- Stay up to date on industry trends and product developments to deliver relevant and engaging training sessions.
4. Customer Support:
- Provide technical assistance and guidance to customers on JA Solar products, installation and troubleshooting.
- Respond to customer queries and resolve technical issues effectively via email, telephone and in-person meetings.
- Build and maintain strong relationships with customers to ensure their long-term satisfaction and loyalty.
5. Cross-functional collaboration:
- Collaborate with internal departments, including sales, marketing and R&D,
