EndereçoJob Title: Windows Engineer (Note: We are hiring for all three levels: Senior, Lead & Staff) Job Details: The Engineer of Windows Servers is a hands-on engineering role responsible Windows Server Operating Systems including a strong understanding of technical architecture and architecture of component/software service platforms. This role is responsible for coordinating Windows Server OS Patching and ensuring Windows Servers are properly monitored and maintained. In addition, a combination of business process, technology expertise is required. Key Responsibilities: Collaborate with technical and business stakeholders to architect and engineer Microsoft Windows solutions that are robust but cost effective. Engage in Incident, Problem & Change Management functions. Ensure Windows Servers are monitored properly and are healthy. Coordinate Windows Server OS Patching to ensure Compliance Minimize Windows Server Configuration drift, to drive a more consistent and reliable OS that is easier to manage Deploy and upgrade software Agents Partner with the business to understand their needs and to minimize impact due to changes. Investigate emerging technologies, new engineering techniques, and leverage opportunities that drive continuous improvement of the service, its use in solutions, and how the service interoperates with other services. Review and revise documentation on solutions, technical requirements, components, and APIs. Create and maintain regulatory documentation such as SOPs (Standard Operating Procedures), WIs (Work Instructions), STDs (Standards), GDLs (Guidelines), etc. Interact with cross functional teams, including Enterprise Architecture, to ensure complete delivery of solutions. Collaborate and integrate with engineering services and platforms. Develops and maintains strong relationships with vendors and strategic external partners. Creates opportunities for efficiency through innovative strategic decisions balancing cost and quality. Delivers high quality work outcomes and customer service in a high-pressure, fast-paced setting to meet company needs. Partner with external service providers to provide talent and services to drive high standards Drive innovation through automation of services and capabilities Qualifications: BA/BS required and degree in STEM field preferred 5+ years of relevant technology experience Demonstrated hands-on Windows Engineering/Operations experience Demonstrated architecture experience in designing Windows server solutions Outstanding employee relations skills. The ability to work collaboratively with a variety of teams. Proven track record of innovation and continuous improvement. Ability to work in fast-paced environment and prioritize in parallel. Customer service orientation, eye for business value, and a bias for action. Expert at working with virtual, and diverse global teams of varied backgrounds and cultural experiences. Exercises independent judgment, strong decision making and problem solving for key processes. Experience working in On-premise Cloud and public virtual private Clouds. Experience with Powershell scripting. Experience with Windows Server OS Patching, using SCCM Experience with Configuration Management and Software deployments, using SCCM Experience with one or more of the following tools/agents preferred: ServiceNow, JIRA, CHEF/SCM, Kibana, Grafana, enterprise document management solution(s)
