After Sales Brazil

After-Sales Manager – Trina Tracker ChileWork with us to achieve sustainability and NetZero emissions in a consolidated Global organization with over 25 years of developing solar technology solutions across the five continents.TrinaTracker, a global leader tracker solutions provider and business unit of Trina Solar is looking for talented multi-cultural professionals to participate in its international growth. TrinaTracker is positioned among the 5 top global tracker companies with projects deployed in more than 40 countries. Pioneers in R+D+I, we design trackers solutions focused to obtain maximum energy yield at a minimum cost.In TrinaTracker we boost professional development in an international, dynamic, and open-minded atmosphere where we value innovation, proactivity, teamwork and passion for renewable energy.Right now, we are looking for After Sales Manager to join our team in São Paulo Brazil
Main Responsibilities:
Manage after-sales claims from Utility Scale solar Plant clients about Solar Trackers corrections, improvements, breakdowns and non-conformities, and collaboration with other departments for planning solutions according to budget.Diagnosing and improving Solar Trackers technical solutions and O&M planning (RCA - root cause analysis - of problem), collaborating with other departments involved.Post-commissioning tasks: backtracking, injecting, components replacement and repair, GPS mapping, positioning.Spare parts management (replacement or sales)Require and monitor of corrective and preventive actions of the projects during the O&M phase.Monitoring the After Sales KPI`s and present manager report to the management.Develop and maintain updated the O&M manual of the products of the company.Manage and maintain the stock of components to support clients’ needs during the O&M phase of the projects.Negotiate and visit local suppliers to guarantee the success of the O&M activities in the case we have no components in stock.Execute training of the tracker during the O&M phase to guarantee excellence.Sell components and services to assure excellence during O&M phase.
Job Qualifications:Minimum 3 years of experience in the photovoltaic industry (O&M, utility scale projects)Bachelor’s degree in electrical/Electronics/Telecom EngineeringDesired: Basic electrical and mechanical experience.Strong bias for customer satisfaction proactive, self-starter and solution-orientedMust have at least 3 years’ experience providing customer support for the solar industry.Must have basic computer skills, such as Microsoft Excel.Must have excellent verbal and written communication skills.Flexible to local business travels.Technical skills/Conflict resolution/All soft skills (client's management)English and Spanish fluent