Aftermarket Support Technical Coordinator

Aftermarket Support Technical Coordinator

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea. At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers. WORLD CLASS – through people, technology and dedication An exciting opportunity has arisen as Aftermarket Support Technical Coordinator, reporting to After Market Support Manager. In this role, you will be responsible for responding to customers and allocating the proper service engineer for larger in-depth projects and multi dept services. Aiding and supporting the customers. The Aftermarket Support Technical Coordinator is responsible for spare parts quotations, and order processing. This position requires vast customer support skills as it requires frequent contacts with customers and sister companies/headquarters. This Coordinator will be responsible to calculate the final price for the services performed onboard and to follow-up the customers' approval to contribute to the achievement of monthly KPI.
Responsible to provide technical support for Aftermarket Support team. Key Accountabilities:.
• Provide excellent level of support to customers by phone and e-mail
• Make quotations and cost calculations
• Process all incoming quote requests and purchase orders, from the issuance until the delivery of the part to the customer (including invoicing)
• Interface with sister companies (check prices, Part Numbers, etc)
• Must be familiar with some of our customers internal purchasing/invoicing systems
• Follow up payments and support Finance Department when needed, providing accounts receivable information to customers
• Support on invoicing process (analyze, calculate and invoice the services performed on board)
• Work with finance Staff when necessary to provide accounts receivable information to customers
• Effectively train colleagues
• Responsible to provide technical support for Aftermarket Support team.
• Visit customers when needed
• Work actively to achieve department goals and strategies Qualifications and Experience:
• Knowledge of KM Worldwide organizations, products, deliveries, and customers.
• Experience with Windows based ERP system is a plus
• Technical expertise is a plus
• Knowledge of operating a PC and working with Microsoft Office
• Good English written and verbal communication with both internal and external customers
• High level of customer service skills You are able to:
• Committed and reliable
• Ability to manage time and meet required deadlines
• Ability to be self-sufficient
• Positive attitude and ability to work well with others
• Collaborative. Able to work within a team to achieve agreed department goals
• Ability to adjust to constant changes in work situations
• Ability to handle several tasks at the same time, and solve problems with a fast pace, with a team work attitude
• Need to be structured and organized
• Self-driven, able to work independently KONGSBERG is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future Work Location: Niterói Office, RJ Closing date by December 31st, 2023.