Analista De Suporte Bilingue

Job Title

Job Description

This position delivers world-class service to support Philips customers, end-users, and administrators of Philips IntelliSpace Cardiovascular (ISCV), ROCC, Xcelera, XPER IM, Tomtec, Performance Bridge, and ForCare, among others.

The Remote Support Engineer will be required to supply support for incidents and service events, depending on the complexity of the situation. Its important in this role to have a working knowledge of computer hardware, networking solutions, and operating systems.

Location: Blumenau SC - 3 days per week in the office and 2 days remote;

Your role:

• Answer calls from customers in the Americas.
• Provide problem resolution and clearly document and reproduce all steps taken during problem resolution in appropriate internal tracking systems.
• Takes independent actions and calculates risks in solving customer issues while working autonomously with little supervision.
• Troubleshooting Windows operating system and hardware issues quickly and effectively .

You're the right fit if:

• A bachelor's degree in IT or similar or still coursing.
• Fluente or Advanced English skills: oral, written communication, and presentation skills with good diction, grammar, and tone.
• Intermediate Spanish: able to speak with customers throughout Latin America.
• Experience providing technical support (server and desktop) on informatics products and understanding of ticketing system (Salesforce or similar).
• Experience troubleshooting Windows operating systems, hardware, TCP/IP, and general networking issues quickly and effectively.
• This opportunity requires working rotative shifts that will change every 3–4 weeks and are aligned with US Eastern Time. The morning shift is from 8 a.m. to 5 p.m. EST, and the late shift is from 11 a.m. to 8 p.m. EST (both with one hour of lunch).

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.