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Assistant Front Office Manager - ME Malta
Area: Front Desk
Location:
San Giljan, MT
“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you
Job Summary: Your main mission will be to assist the Front Office Manager in his various missions in order to achieve common objectives: financial performance, quality, and compliance of quality standards and procedures in order to continue offering an excellent experience to our guests.
What will I be doing?
- Assist FOM in his various missions (operational, managerial, administrative...
- Organize and supervise the work of the Front Office team and ensure the quality of the services provided
- Assist FOM in anticipating and optimizing activity (schedule management, preparation of arrivals, etc.)
- Participate in the recruitment, integration of new employees and training of the team
- Participate in the evaluation of employees with the aim of developing their skills and making them evolve
- Ensure compliance with the procedures and quality standards of the Melia Hotels International group
- Prepare and welcome VIP and regular guests and ensure that their stay runs smoothly
- Provide support to the team during busy periods and when necessary
- Assist the Front Office Manager in resolving customer complaints and ensure their satisfaction
- Participate in customer loyalty actions
- Monitor performance in terms of quality and sales, and take action if necessary (Procedures & Projects)
What are we looking for?
- Front Office experience in a luxury hotel (middle management experience)
- Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays
- Must be able to read, write and speak French & English. Fluent Spanish is appreciated.
- Leadership and team management, communication skills
- Ability to work cohesively with co-workers as part of a team.
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .
Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.
If you want to be “ Very Inspiring People “, follow us on:
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