Business Analyst

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.To learn how we can supercharge progress for you, visit https://www.hcltech.com/geo-presence/france
Job description:- Perform in-depth production incident (simple to high complexity) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution- Deliver simple to complex enhancements within the agreed timeframe and with quality.- Configure/develop in accordance with best practices ensuring a reliable and permanent solution- Maintain documentation according to firm standards, best practices, and standard operating procedures- Able to perform on Incidents, Services Tasks, Change Management, Problem Management through whole lifecycle- Actively document new issues as a knowledge base- Partake in any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client- Fully comply with and adhere to all the standard AMS process & procedures that are developed- +5 Industrial background, preferred: Mining, Chemical and Blending Industries- Experience supporting or as user on these applications: PIMS (OSI-PI, Aspentech, Rockwell), C++, Web application (.Net, Java, etc), Access Control (Ronda, Senior, Suricato), LIMS (Labware & LabVantage).- ITIL knowledge.- Experience with Service Now, Jira and Agile- Experience working as a BA (L2/3) Support, resolving Tasks, Incidents and managing Change Requests- Experience working with and managing Vendors/third party applications- Good to have experience working in a multicultural environment- Knowledge about Network, Database and Cloud
Why UsWe are one of the fastest growing large tech companies with offices in 54+ countries across the globe and 219,000 employeesOur company is extremely diverse with representation of 165 nationalitiesWe offer the opportunity to work with colleagues across the globeWe offer a virtual-first work environment, promoting a good work-life balance and flexibilityWe are invested in your growth, offering learning and career development opportunities at every level to help you find your sparkWe offer comprehensive benefits for all employeesWe are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect
Equality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
Benefit package:Life insurancePrivate medical careMultisport CardClear career path in a growing multinational organizationMeal assistance