Business Planning & Operations Manager

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

• Responsibilities:
  • Iterate and execute on annual planning processes in partnership with key cross-functional, cross-GEO, and cross-organization partners (e.g. Long range planning, annual planning, etc)
  • Collaborate with leadership to define, track and measure OKRs that align with company goals
  • Define, create, and drive critical business processes, templates, and systems of management, working cross-functionally and across the organization with senior leaders. (e.g. Priorities development, operational cadences, interlocks, budget management, etc)
  • Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business
  • Develop robust analysis and business cases to support to address key strategic questions/initiatives in partnership with stakeholders
  • Execute on critical, cross-functional strategic initiatives across the organization
  • Establish foundational tracking and planning tools and mechanisms as needed

To be successful in this role you have:

• 6+ years work experience in planning and operations; 8+ preferred
• 5+ year of experience working within a global technology company or management consulting firm
• Bachelor’s degree in business, finance, economics, engineering, mathematics, statistics, or related field; MBA or other relevant advanced degree preferred
• Planning and operations experience, with demonstrated success driving operational excellence
• Strong financial acumen with experience building financial and planning models
• Experience delivering and executing in complex and changing business landscapes
• Demonstrated success managing large, global, complex projects and programs, collaborating and influencing across all levels of an organization
• Exceptional verbal and written communication skills
• Self-starter and a problem-solver with a bias for action
• Strong leadership skills; able to manage multiple extended or virtual teams
• Experience with Microsoft Office suite (especially Excel and PowerPoint), and Smartsheet
• Detailed knowledge on enterprise software and the SaaS industry

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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