Endereço
Forma de trabalhoCareer Area:
FinanceJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
IT IS YOUR TIME!
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.
Important:
Don’t forget to include a resumé in English in your profile in Workday
-Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.
JOB PURPOSE:
Finance Data User Experience Specialist position is on the Finance data platform team within the Caterpillar IT Organization. The primary objective of the AIMS - Finance Data Platform User experience specialist responsible for trouble shooting and resolving our AIMS Data platform user issues. You will be responsible for supporting users queries, security issues and providing on demand training to users . You will provide moderately complex technical support to users via email, phone, or other methods. You will need to possess a strong understanding of the organization's accounting processes and systems.
JOB DUTIES:
- Provide user support and deep expertise of the financial data to address user support issues that may arise in the AIMS Finance data platform.
- Knowledge on various ETL tools, AWS environment & middleware integration
- Acts as technical liaison between users and technical product support team, to tune and troubleshoot applications.
- Troubleshoot and resolve any user reported problems.
- Ensure to meet User support team SLA and Performance KPI’s.
- Work with Users on their AIMS Data security related issues
- Provide ongoing support to promptly address business critical incidents and manage ServiceNow tickets for support of these systems.
- Provide and maintain accurate user documentation and training to end users on demand
- Monitor data platform processes and check for grief; notify users of system announcements, issues or concerns.
- Coordinate, participate and occasionally lead small cross-functional teams, with participation from finance (GFSD & BU accountants) and non-finance professionals to ensure customer needs are being met with the data needs
- Have a comprehensive understanding of Caterpillar’s business and accounting practices, systems and procedures.
- Support deployments and participate in testing, training, and hyper-care.
- Training end-users on Finance data platform data usage, Power BI connections and other tool as required.
Required Qualifications:
- Position requires a three / four-year degree from an accredited college or university in accounting and technology related field
- 2+ years of accounting experience and 2+ years of job related experience
- Working experience with programming languages: SQL, Python, AWS, JSON
- Previous user facing Product Support, or data platform technical / user support experience.
- English Advanced
Top candidates will also have:
- Proven record of strong initiative, leadership, accountability, and effective communication skills
- Ability to work under pressure and within time constraints to deadlines
- Expertise with relational databases support, querying and database reporting
- Experience and expertise in the following software and components:
- Snowflake, O365, Power BI, Tableau
Some of the offered benefits *:
*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.
The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels ( www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc) , and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html
Period to apply: 26/01 – 03/02
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Caterpillar is an Equal Opportunity Employer (EEO).
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