Business Process Owner - Sales & Marketing Job

Mission Details

• Ensures smooth S&M related operations and enhances the expertise & maturity in APOC
  • Supports process implementation incl. sales master data, sales order handling, price management, after-sales process, etc… for the whole region, in compliance with Global core model;
  • Coordinates the control and the analysis of the operational issues raised by the Key users, and make sure that appropriate answers and trainings are put in place;
  • Drives the maturity and improvement actions with Bus to reach the expected level of expertize through regular assessments and action plans elaboration, process enhancement and best practices deployment;
  • Ensures communication and training through a close cooperation APOC BU/plant key users;

• Supports BUs in S&M organization design and roles assignment, making sure all S&M activities are properly ensured;
  • Supports the deployment of the systems and tools, and takes part with the global Process Owners to the evolutions or enhancements of the core model.
  • Supports the company growth and the change of the Supply Chain framework
  • Supports the BUs in their projects of growth or changes, for processes and system solution;
  • Contributes to Core model roll-out/migration projects and is accountable for its achievement on his specific domain;
  • Supports Working Capital optimization projects with BUs, Global & Regional teams involved;
  • Ensures the daily analysis and validation for roles and authorizations requests for S&M domain;
  • Promotes digital culture and leads digital projects development.

• Supports the implementation and monitoring of performance management
  • Monitors KPI and reports to ensure the rigorous application of the core model;
  • Collaborates regional/global expertise center and iTeam to elaborate, improves and deploys KPI & dashboards;
  • Drives the implementation of the associated rituals and analysis guidelines;
  • Deploys Working Capital optimization tools & S&M KPI;
  • Ensures training of users on KPI and dashboards usage.

• Supports global or regional projects in line with Corporate Supply Chain global roadmap
  • Is the referent for S&M topics in the Region;
  • Contributes to the global or regional projects in APOC incl. Working Capital, One click order, CRM, digital tools introduction

Required Profile

• 5 years of experience in the S&M field, operational background preferred
• Manager experience is a plus
• Strong knowledge of the major Supply Chain processes
• Very good knowledge of SAP modules (especially Sales & Marketing function) and IT tools/system
• Structured and rigorous, team player, very process-oriented mindset, strong ability to listen, communicate and to convince, strong analytical skills
• Fluent English is required