EndereçoWe are on the lookout for a resourceful Call Centre Agent to join our all-star team at Perform Cs in São Paulo, São Paulo
Growing your career as a Call Centre Agent is a terrific opportunity to develop competitive skills.
If you are strong in teamwork, adaptability and have the right personality for the job, then apply for the position of Call Centre Agent at Perform Cs today!
Summary of Responsibilities Represents the company in all customer contacts, gives the best service via calls and emails and as a part of excellent customer service builds retention with customers, makes them feel welcome and special, ensures that they are enjoying fully their gaming experience. ·
Builds and maintains relationships with existing and new customers. ·
Helps customers with all their enquiries; ·
Clarifies platforms’ Terms and Conditions when it is needed. ·
Logs tasks in accordance with company guidelines. ·
Explains how to use platform games and services. ·
Assists customers with on-going marketing campaigns. ·
Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities. ·
Escalates and follows up customer cases when needed. ·
Identifies and reports improvement areas according to company procedures. ·
Works closely with other departments to handle customer queries. ·
Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit. ·
Calling daily new registered customers to welcome them to the brand. ·
Customer satisfaction calls to make sure that the customers remain engaged with our platform. Person Specification ·
Fluent level Portuguese and English speaker (verbal and written) ·
Excellent communication skills ·
Customer oriented ·
Basic skills in Microsoft Tools ·
Self-Motivated ·
Team player What you will receive: ·
Competitive package ·
Fully paid training ·
Work from home
Benefits of working as a Call Centre Agent in São Paulo, São Paulo:
● Company offers great benefits
● Advancement opportunities
● Advantageous package
