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RESPONSIBILITIES
- Ensure each and every Change is recorded and approved before implementation.
- Ensure Change are categorized and are approved as per the defined Process based on the Change category - Standard, Normal, Expedited, Emergency
- Convene and chair CAB meetings, circulate the MOM of the CABs
- Ensure no Unauthorized change is implemented which may potentially impact the Production
- Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
- Report the Management on the agreed Change KPIs and ensure effective change communication in place
- Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
- Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High- risk / High-impact Changes
- Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
- Bring in Service improvements to improve the overall Process maturity
KEY SKILLS AND COMPETENCIES
- 8-10 years of ITSM experience in Change and other processes
- ITIL V3 / 2011 Foundation or Intermediate certification
- Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
- Effective Communication skills
