Claims Cordinator Job

Compensation Data

£22,308 - £22,500

Mission Details

Division : BUK [CgC1 MG] [API

Department :UK Supply Chain

Job title: Claims Coordinator

Report Hierarchy: Logistics Manage. Functional Hierarchy: Customer Relationship Manager.

Job Dimensions
· Customer Complaints investigation and Management

· Customer Relationship Engagement [single point of contact for Customers].

· KPI ownership and management [number of claims, number errors].

· Liaison with Commercial, Production, Demand Planning, Supply Planning, Transportation, Warehousing and Customs.

· Active participation in cost saving projects — working alongside other areas.

Activities
· Claims Coordination

· Single point of contact for Bostick UK customers on all matters pertaining to claims Investigation, issuing credit notes, goods returns.

· Single point of contact for Bostik Uk UK internal departments [Customer Service, Finance, Commercial and Supply

Chain] in relation to updates on claims investigation, issuing credit rotes, goods return, amongst others.

· Leading point of contact for Bostik's 3PL [Third Party Logistics Provider] to ensure Goods Returns are

actioned as per expectations and requirements [picture of goods In good condition, track returns].

· Communicate with outside hauliers regarding deliveries and collections.

· Supply customer if required with proof of deliveries, copy invoices and credit notes as required.

· Contribute to the process of continuous improvements by identifying and recommending system and

procedural Improvements.

· Ensure all aspects of job function comply with health, safety and environmental standards as determined by company

policy and statutory requirements.

Business
· Responsible for ensuring business profitability targets within job perimeters managing and issuing credits without affecting Bostik's profitability.

Context and environment 
· Role covering a diverse and complex UK customer range and Supply Chain related activities.
· Working in matrix organization involving local, regional teams, and Bostik Teams.
· Cost savings environment where continuous improvement is required.

Accountabilities 
· Cost to serve reduction performance (L06)
· Commercial Margin.

Qualifications / Experience required
· SAP knowledge/ experience a plus.

· Experience in prior Customer Service roles.

· Excel knowledge desired [further training will be provided]

· Continuous improvement mindset

· Work and lead Cost Saving Projects

· Leadership

· Autonomy

· Continuously challenge status quo