Cloud SuccessFactors Consultant

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com. 

Summary:

SuccessFactors ASD consultant will be responsible of managing SuccessFactors customers including as part of the services: bug fixing, new features and modules implementation, system customization, system monitoring and release management.

This Job description describes the key competencies and functions that are expected to be covered by a junior profile holding an ASD SuccessFactors position.

Duties (include but are not limited to)                                                                                                                   

• Support clients in defining relevant business processes.  Provide business consulting support to customers
• Document and track customer product enhancement requests and discovered bugs
• Support and take responsibility for the progress of the team on tickets and Change Requests, working closely with other business teams
• Regularly reporting progress and issues to client on both a formal and informal basis
• Identifying any risks and proposing solutions
• Document business requirements and procedures
• Analyze business requirements and develop effective configuration solutions

Competencies

• Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.  Seeks and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
• Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
• Problem Solving/Analytical Skills: Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
• People Development: Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility / opportunity.
• Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership / motivation.
• Decision Making / Judgment: Makes timely and difficult decisions, uses consensus when possible and communicates decisions to others.  Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues.
• Managing Conflict: Listens well, diffuses conflict before it starts, find the causes of and solutions to problems, handles difficult people.

Education / Experience / Skills

• Minimum 2 to 5 years of strong experience in IT industry, experience in SAP HR or any equivalent is a plus
• Knowledge in any of SuccessFactors modules – EC, PM/GM, LMS, RCM, Succession Planning, WFA (Desired)
• Certification in any of SuccessFactors modules – EC, PM/GM, LMS, RCM, Succession Planning, WFA  (Good to have)
• Bachelor's degree in related field from a four-year college or an equivalent university degree
• Demonstrates high professional standards and team player
• A high level of customer focus to support our vision of client satisfaction
• Flexibility and patience in working in a dynamic/challenging environment
• Excellent communication and presentation skills
• Excellent analytical skills
• Stakeholder management experience and expertise
• Strong Problem Solving/Analytical Skills breaking down issues into smaller components
• A positive personality and excellent communication skills, both written and oral, are the key attributes as is the willingness to continue to learn
• Proven ability to follow processes, as well as identifying process improvement opportunities
• Energetic and friendly, upbeat telephone personality, positive “can-do” attitude
• Ability to quickly learn new applications and technologies
• Team player in an international environment
• Experience having worked as part of a virtual team

Language skills

• English - mandatory
• Spanish - is advantage
• German – is advantage
• French – is advantage

Flexible Working

So that you can be your best at work and home, we’ll consider flexible working arrangements according to business requirements.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversityshould be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. 

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.  In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.