EndereçoLaunch innovations in nearly every commercial and defense aircraft platform
The Honeywell Customer Experience Specialist providesinside sales and customer support for our portfolio of Energy Conservationrebate programs.
RESPONSIBILITIES
Process Energy Conservation rebate applications
Make outbound calls to check on outstanding applications
Uncover customer interests and needs, discuss Energy Conservation programs available
Become a subject matter expert on our portfolio of Energy Conservation programs; promote benefits
Discuss eligibility requirements as defined in the terms and conditions
Resolve customer issues and address obstacles impacting the rebate process
Drive continuous improvements in rebate processing and procedures
Coach and train contractors on rebate application instructions, eligibility requirements, and standard operating procedures
Generate reports and excel spreadsheets
Partner with program lead and field representative to resolve issues and improve performance
YOU MUST HAVE
- High School Degree or Equivalent
- Minimum of 5 years customer service experience
- Experience promoting program benefits
- Data entry skills (sales, orders, claims, rebates), high data entry accuracy
- Intermediate computer experience (Microsoft Word, Excel, and Outlook)
WE VALUE
- Excellent written and verbal communication skills
- Ability to multi-task
- Strong Interpersonal skills; including ability to quickly establish and maintain rapport at all levels
Additional Information
- JOB ID: HRD216995
- Category: Customer Experience
- Location: 15801 Woods Edge Rd,Interstate 95 (Exit 58),Colonial Heights,Virginia,23834,United States
- Nonexempt
- Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
