EndereçoThis job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
Customer Care Intern - Sales
The role
As a Customer Care Intern you will be the first point of contact for our customers (mainly from North America). Your goal will be to qualify, register, manage or assign enquiries to the relevant departments in the organization. Your main task is to provide support both internally and externally, to ensure customer satisfaction.
The role is based in São Paulo, Brazil (home office) and you will be part of dynamic team that is linked to a larger global group and will interact with customers from various industries and geographical regions as well as with our factories in Denmark, Germany and the UK.
Primary responsibilities
As Customer Care Agent you will be responsible mainly for North American customers:
- Issue simple quoations according to Sales Engineers instructions
- Onboard and maintain internal and external customer accounts
- Triage and forward emails to correct departments
- Supplying customers with information
- Check and direct Leads with the Sales CRM systems
- Informing customers of pricing
- Following up on quotes
- Pro-active phone calls to promote our services and increase customer satisfaction
- Supporting and collaborating with other departments and worldwide locations to ensure deadlines are met
- Handling general administrative tasks and efficiency assistance activities
- Other miscellaneous tasks as business requires
Professional qualifications and personal skills
- Experience from a sales or service function where customer satisfaction has been paramount
- Excellent communication skills in English and Portuguese.
- Computer knowledge (Microsoft® Office)
- CRM and ERP experience is a plus
- Strong team and interpersonal skills
- Task-oriented, self-motivated and flexible
- Driven by customer satisfaction
- An energetic personality and the ability to multi-task and handle stressful situations
We offer
The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test and measurement industry. You will be a strong contributor who collaborates closely with colleagues from various business functions all over the world.
Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.
