EndereçoOpportunity
The Poti Sea Port is the largest port in Georgia, handling liquids, dry bulk, passenger ferries and 80% of Georgia’s container traffic. The port serves as a European gateway for international trade in Georgia, Armenia, and Azerbaijan, and is ideally located to become a hub for Central Asia trade.
Are you looking to develop your career as a Customer Care Officer at a Global Industry Leader?
Come and join a successful APM Terminals Customer Service team in Poti!
The Customer Care Officer role reports to the Sales Operations Manager and your responsibility is to own and manage the end-to-end customer experience. As a Customer Care Officer, you should also seek continuous improvements for mutual benefit of the customer and the company.
Good reasons to join:
- A dynamic position with good employment terms and attractive benefits.
- Be part of the world’s largest container shipping company.
- Exposure to multinational environment/culture.
- Be a part of Lean business system, that is a comprehensive program guiding and supporting the lean evolution of the company.
- Extensive options for learning & personal development.
Key Responsibilities
- Greet customers warmly and ascertain problem or reason for coming/ calling.
- Assist customers in getting requested services, coordinate with other departments.
- Build sustainable relationships and trust with customer through open and interactive communication.
- Issue and provide invoices and documents related with customers’ requests according with internal rules.
- Submit to customers the invoices based on performance reports received from all respective departments and in compliance with established tariffs and valid agreement with customers.
- Ensure correctness of the invoices and their timely submission to customers.
- Give verbal clarification regarding submitted invoices on customers’ request.
- Monitor payment of submitted invoices.
- Create and maintain a database of information on customer/consignee complaints.
- Create and maintain a database on information required for and provided to a customer.
- Issue and activate port passes related with customers’ requests according with internal provision.
We are looking for
- A person who has customer service or operational side of experience in in logistics, transport, or supply chain sectors.
- Who has excellent command of Georgian, English, and Russian Languages.
We expect you also have
- Excellent verbal and written communication skills.
- Ability to identify customer needs and translate into customer solutions.
- Excellent interpersonal skills & an ability to interact with customers tactfully.
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If you have been reading so far, we are glad to see you are interested!
Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging. As an equal opportunity employer, we do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law. We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. Learn more at:
https://www.maersk.com/careers/diversity-equity-and-inclusion
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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