EndereçoDriving Infinite Possibilities Within A Diversified, Global Organization
Customer Experience Specialist
We have an opportunity for a Customer Experience Specialist to join us at Honeywell in BUCHAREST, RO. In this role, you will provide support for EMEA customers by handling customer queries / complaints related to repair activities and circuit, and initiate and receive direct customer contact on repairs and advanced services. This is a hybrid role, 3 + 2 days model.
Honeywell
Our Safety and productivity solutions helps create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytics, software, robotics, sensors, advanced materials and integrated human and automated systems.
Helping organizations become more connected to make our world smarter, safer, and more sustainable.
Key requirements:
- Timely gather all relevant info to accurately respond to all customer queries related to: product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value;
- Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales);
- Validation and order entry of customer purchase orders within defined target;
- Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfillment (price discrepancy, credit holds, material exclusion etc);
- Covers order scheduling according customer specific requirements as well as internal stock availability.
Key skills and qualifications:
- Bachelor’s degree (or equivalent experience);
- Business fluent in written and spoken English, other European languages represent a plus;
- 1-2 years of Customer Support experience;
- Strong knowledge/experience with CRM/SAP and CRM/ERP system business processes;
- Medium level of MS office skills (Excel, Word, Outlook, PowerPoint).
Our offer:
- A culture that fosters inclusion, diversity, and innovation in an international work environment;
- Market specific training and ongoing personal development;
- Experienced leaders to support your professional development.
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Additional Information
- JOB ID: HRD216560
- Category: Customer Experience
- Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
- Nonexempt
