EndereçoCustomer Logistics Support Consultant page is loaded
Customer Logistics Support Consultant
Apply locations US - Remote, PA Brazil - Campinas (Transporeon) time type Full time posted on Posted 2 Days Ago job requisition id R43028Your Title: Customer Support Professional
Our Division: Transporeon
Job Location: We will be considering qualified candidates in or near:
*PA Hybrid, Fort Washington or Remote
Or
*Brazil (Campinas) or Remote
What You Will Do
The primary responsibility of this role is to interact with customers and company representatives across various platforms, including telephone, email, text, chat, and social media. The focus is on delivering exceptional pre-sales and post-sales service. The individual will be instrumental in handling customer requests, processing returns, managing service exchanges, and ensuring up-to-date record-keeping. They will serve as a crucial liaison between customers and the company, ensuring smooth and efficient communication and transaction processes.
Employee Value Proposition (EVP)
This role offers a dynamic opportunity to be at the forefront of customer engagement, providing essential support that directly impacts customer satisfaction and company reputation. The individual will have the opportunity to develop strong communication and problem-solving skills, work with a variety of customer service technologies, and play a key role in refining customer service processes.
Effective Management of Customer Interactions
Accurate and Timely Documentation
Enhancement of Service Information Accessibility
Coordination and Scheduling of Field Service Calls
Management of Return Credits and Pricing Information
What Skills & Experience You Should Bring
Proven track record - demonstrated success with more than one year experience in a customer support role
Precision-oriented - exceptional attention to detail and a knack for streamlined processes
Tech-Savvy - proficient in computer usage including Microsoft and Google
Masterful Communication - exceptionally written and verbal communication skills that stand out
Solution-Driven - strong problem solving abilities, customer-centric approach and analytical acumen
Empathetic approach - possesses empathy, patience and a consistently positive attitude
Ticket system familiarity - experience with CRM software and support ticket systems is beneficial
*Bilingual in Spanish
About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit:
About Our Division
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble’s Privacy Policy
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Pay Equity
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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
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Hiring Range:
38100-
47600-
Bonus Eligible?
No-
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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Trimble is proud to be an equal opportunity employer. We welcome and embrace ourcandidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
