EndereçoAre you an experienced Professional working with Customer Service Coordinator looking for a new and exciting opportunity?
We are on an exciting journey to transform the way we do training. Do you want to be part of our growth journey? Join us as Customer Service Coordinator in Brazil.
We offer
An opportunity to be part of an innovative company, dedicated to developing crew competence in the wind, oil & gas and the maritime industry, with the purpose to improve safety and operational performance.
We offer an exciting and challenging job in an international environment as part of our simulation division, where you will play a vital role in delivering a Better learning experience for our customers. You will be a focal point for our customer journey and work cross functional with our customers, and leadership team within Rio. We live our values and build strong teams of people passionate for their job and dedicated to always change for the better.
Key responsibilities
- Provide red-carpet level of customer support and find creative solutions to customer requests to ensure customers have a better learning experience.
- Take ownership in driving open course calendar seat utilization within Rio.
- Work closely with respective Commercial Managers in Oil and Gas and Maritime to support with client feedback.
- Work with Rio organization to align on best practices across Customer Service.
- Support all customer relationship activities through customer onboarding & implementation.
- Manage the booking process in an efficient manner
- Manage the booking system, making sure all the information is dynamically updated
- Provide business intelligence for course feedback, seat optimization opportunities, new products based on customer feedback.
- Increase customer engagements and act as relationship managers to key clients within designated regions
- Manage Vendor qualification process to ensure MT is registered for the correct work groups within customers database – liaising with Commercial to ensure finalization
- Communicate and implement ways to Maersk Training leadership to improve the customer experience and recommendations based on your daily interactions with customers.
- Communicate and implement ways to Maersk Training leadership to drive process efficiency
We are looking for
Additionally, we are looking for candidates who have the following skillsets:
- Fluent proficiency in both written and verbal Portuguese and English
- Strong knowledge of Microsoft Office programme
- Graduation level, preferably within administration, commercial or finance discipline
- Resilient, tenacious and persistent
- Self-Motivated and performance driven
Maersk Training focuses on solutions for clients in oil & gas, maritime and wind industries. The company have invested heavily in building advanced simulators to provide realistic training and deliver more than textbook theory. Maersk Training plan and tailor training to the reality of the people they train. And as we live in a dynamic, progressing world, we believe in constant development and continuously improving our solutions. Today, Maersk Training is an independent business unit with worldwide training facilities open to all companies
- Brazil Rio de Janeiro Local Operations Support
