EndereçoOverview
At SITA we believe in putting the customer at the center of everything we do. As a Customer Success Manager , your role is to make SITA customers successful and seen as a business partner. As a Customer Success Manager , you will be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment.
What you will do: - Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.- Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase. - Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully. - Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.- Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal trainings.
Qualifications
Who you are: - 5+ years of customer facing experience delivering IT services to internal or external customers;- Extensive experience in leading discussions with customers at senior to mid management level;- Experience in Airline / Air Transport industry is a plus;- Experience in a complex multi-cultural matrix management organization;- Experience of continuous service improvement methods;- Experience in coaching a team.- Fluency in Portuguese and English;
What we offer SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
Welcome to SITA SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. We design, build and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
