EndereçoAbout RedCloud
RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.
RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions.RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.
The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.
Main Responsibilities of this role:
- Make outbound calls and receive incoming calls to gain a better understanding of our customers' needs, with a focus on customer retention and support during their buying journey.
- Deal with support tickets through Customer Support tools
- Provide information to customers about our service
- Analyze indicators related to support and active customer
- Create opportunities with new business/ commercial area to understand customers demand;
- Be the point of connection between business areas and customers;
- Maintain correspondence with customers via email
- Track and report sales activities, leads and results using CRM and Customer Support tools
Requirements
- 1+ year of call center experience in a similar sales role with proven track record, preferably in B2B sales
- Very Good communication skills
- Advanced English
Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we're on!
