Endereço🚀 Global tech scale-up
🏖 Unlimited Paid Time Off
🌍 Work 100% remotely or from our offices (Bratislava, Prague)
💡Coaching sessions with our resident communications advisor
💰 Company Stocks
Working time for this position: Mon-Fri 3:30pm CET - 12am (Central European Time)
About CloudTalk:
CloudTalk is an AI-powered business communication platform that boosts the power of the human mind. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
Empowered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9 and HenQ, we help 4,000+ revenue-driving sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia and Mercedes.
Our globally distributed team of 140+ professionals (20+ nationalities) is constantly growing. CloudTalkers work onsite from Prague and Bratislava, as well as fully remotely globally.
Together, we are on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
About the role:
Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honour. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment. This is an entry level role so don't worry, we'll teach you all you need to know.
What you will do:
- Provide technical support in CloudTalk app to existing and new clients
- Building and maintaining a great relationship with customers
- Communicate with clients from various backgrounds, nationalities and cultures
- Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients
- Represent CloudTalk proudly and professionally
- Contribute to CloudTalk app’s continuous improvement
You will be a great fit if..
- You are willing to cover afternoon shifts (Mon-Fri 3:30pm CET - 12am CET)
- Fluent in English and Spanish
- You are interested in technology and want to develop and grow in this sphere
- You are able to take ownership over your work
- You are proactive, not only reactive
- You enjoy problem solving and will take the extra step to help the client
- You are hungry for knowledge
- Critical thinking and ability to take a stand
- You are a professional that enjoys working with people
- Compassion and empathy are some of your top personality traits
Why you will love to be a CloudTalker:
🏖 Unlimited Paid Time Off
🌍 Work 100% remotely or hybrid from our offices (Bratislava or Prague)
🤩 CloudPerk - annual budget towards development, health and well-being
💲 Referral bonus up to 5000 EUR
💰 Company Stocks
💡Coaching sessions with our resident communications advisor
📚 Leaders Academy
👥 Virtual & physical team buildings
🏋🏼♀️ Multisport benefit card (only cz&sk market)
External Referral Program – Recommend a developer to and get a MacBook Air after a 3 months probation period.
What to expect from our hiring process:
- 30-min Call with our Talent Acquisition Team
- Homework
- 60-min Interview with the Customer Support Director and Customer Support Shift Lead
- 45-min Value-fit Interview
