Delivery Expert - Alight Pay

Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.

Alight Pay is a product roadmap innovation to create our own IP payroll engine.

The Delivery Expert is responsible for running the payroll processing in the day to day BAU environment. The Delivery Expert is the first point of contact for any client requests and works with the Payroll Country Owner (PCO) to provide customer service, while following the country standards.

The DE is also involved in the activation phase, which includes participation in client workshops, testing activity and any support the PCO may need during this phase.

• Project Management – Participate in projects activating Alight Pay for customers, where needed
• Solution Management – Maintain and improve client processing in Alight Pay, while adhering to country standards
• Test Management – Validate all created client updates and rules within Alight Pay
• Payroll Management – Independently process payroll end-to-end to ensure results are delivered as per the agreed calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities

Key Responsibilities

• Run end-to-end payroll following payroll calendar(s) and agreed processes
• Participates in projects activating the customer solution, including set up and the testing of Alight Pay customer workbooks where appropriate and with PCO support
• Participate in project meetings and provide input in status report
• Follow country standards and best practices for the client solution
• Support with Client workbooks and related product and process documentation
• Complete client testing scenarios for each product release and client workbook update
• Ensure SOC controls are completed on time and with the necessary evidence
• Conduct Knowledge Transfer sessions and support colleagues and clients
• Act as the first point of contact for client support
• Ability to recognize and deal appropriately with sensitive and confidential information
• Support improvement initiatives
• Update internal stakeholders in a timely and accurate way
• Participate in projects and activities as needed

Knowledge, Skills, Abilities, and Experience

Knowledge, Education, Certification, Skills & Technical Proficiencies

• Fluent in English (written, oral)
• Advanced level of Excel
• HR Consulting, payroll and outsourcing industry experience
• A solutions-based thinker with a natural inquisitive mind 

Work Experience

• At least 4 years’ experience in a payroll role
• Business analysis experience 
• Experience working for a global organization with a multi-cultural environment