EndereçoResponsibilities
· Provide technical support as point of contact for IT for the site.
· End-user desktop, laptops, office IT with smart hand support for network and servers. Installation support for various software on end user systems and servers when required.
· New users onboarding preparing IT assets and tools.
· Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
· Executive / VIP support.
· Executes service delivery (e.g., IMAC, break fix, desk side support)
· Coordinates with Client end user on expectations and availability to conduct managed Client Services.
· Performs trouble shooting, parts replacement, system upgrades, and basic deployments and repair on Client as-sets in campus/remote locations.
· Identifies potential issues that could adversely impact end user experience and follows through on action steps.
· IP phone, Video conference support, Level 1 Multifunction Printers support.
· Serves as an entry point to develop both technical and Client skills to grow into broader and more challenging field services roles.
· Basic installation and maintenance of technical products
· Handing tickets on ServiceNow or similar ticketing system.
· Work is regularly reviewed by a more senior level technical specialist.
· Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals.
· Installs, maintains, and optimizes desk-top /notebook configurations.
· Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
· Troubleshooting MS Windows 10.
· Troubleshooting MS Office 365 issues for end-users.
· Performs maintenance and repair services.
· Advises Client on preventive maintenance and configurations which may impact product performance & Instructs Clients in the operation and maintenance of the system.
