Disaster Recovery Coordinator

Alight Solutions, a leading cloud-based human capital and technology services provider with more than 16,000 colleagues and around 40 offices across the globe. We are providing the services to more than 4,300 clients in 05 continents, which includes 70% of the Fortune 100 Global Clients.

Job Description summary:

Disaster Recovery is critical to Alight to ensure the continuity of business operations, and IT services that support the business, in the event of a service disrupting or any major incident. This is a great opportunity to be part of the Business Resilience team which offers tremendous growth and learnings.

We are looking for a Level 1 Associate with 2-3 years of Technology related experience with the basic understanding of Infrastructure services (Network/Servers/Database etc).

This role is basically a day job but during the scheduled Disaster Recovery exercises, it requires earlier or later hours during the week / weekend work.

This role involves:

• Disaster Recovery Exercise Planning and Execution

• Ensure Disaster Recovery Plans are maintained and reviewed in line with global schedule for deliverables and global standards for the Clients.
• Hold planning meetings with infrastructure and application service owners tracking deliverable/task progress.
• Baseline and validate in scope applications and servers included in Disaster Recovery exercises with stakeholders.
• Coordinate business testing which includes tracking testing results, documentation, and schedule and identification of testers.
• Act as overall DR execution coordinator which includes coordination of the infrastructure recovery, application recovery, business testing and leadership briefings.
• Conduct post-exercise meetings and work with recovery teams to identity, track and resolve resilience issues, actions, and risks to ensure continued improvement for overall resilience.
• Create and publish internal and client facing Disaster Recovery exercise report summaries.
• Provide support as needed for various global Disaster Recovery initiatives and exercises, and client requirements.

• Castellan/Riskonnect & Service Now– Business Continuity and Disaster Recovery (DR) Tool

• Maintain and update DR plans in the Solution.
• Develop reports from the tool to support metrics and user inquiries.
• Train and support users and help them to navigate the tool.

Position Requirements

• Should have a positive attitude to deal with tough situations with professionalism.

• Should possess Project coordination skills and experience in handling global stakeholders.
• Fluent in communication and problem-solving / analytical skills.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.