EndereçoEmployee Services Advisor – HR Advisor and Benefits
Apply your talent and skills to help leading companies improve everyday life.
Who We Are
Cognizant (Nasdaq-100: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we are improving everyday life. See how at: www.cognizant.com.
What You Will Do:
Employee Services Advisor role supports with managing employee queries and administration for support of HR processes and routines with a focus on benefits in Portuguese and Spanish languages for activities such as talent acquisition, employee data change transactions, compensation and benefit, people operations and administration, L&D for client employees. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels and updates employee records.
Key Responsibilities:
- Manage employee queries received through Workday Help and employee data change transactions into Workday HCM
- Manage recruitment and post recruitment employee activities
- Meet SLA’s around Timeliness and Quality
- Has good communication skills to be able to respond to employees’ queries through tickets, chats
- Create and SOP and detailed FAQ’s around the AS-IS and To-BE benefits process
- Follow compliance and quality guidelines to ensure correct information is provided for all queries.
- Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
- Escalate high priority cases for immediate intervention
Preferred experience:
- Experience in SPE roles
- Workday HRM experience
- Experience and sound understanding of the Talent Acquisition, HR processes with experience in managing employee queries and transactions.
- Passion for delivering great employee experience.
- Experience working with HR systems (Workday, SF) and workflow systems (SNOW, Zendesk etc) would be added advantage.
- Strong problem-solving skills, ability to manage conflict and attention to detail
- Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction
- Fluent in Spanish
Why Cognizant?
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- A highly competitive benefits and salary package.
- Opportunity to work for leading global companies.
Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 01 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
