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Field Service Engineer
We have an opportunity for a Field Service Engineer to join us at Honeywell.
Main activities
- DCS maintenance, Software and Hardware troubleshooting
- Support System’s Migration and Upgrades.
- Shall be able to change system’s hardware parts, install control system’s software including updates and patches.
- Travelling 70% of time: activity is done mainly at customer site.
- Performing Remote or On Call Support.
- Maintain high level knowledge of Honeywell systems hardware and software platforms.
- Support other LSS engineers in troubleshooting.
Key Responsibilities
- DCS maintenance HW & SW
- Installation of the control system’s software and hardware Upgrades and Migrations
- Technical Support for Customers
- System diagnosis: Diagnosis and escalation for rectification of issues in application software
- Maintains test equipment in good and working condition
- Handle required administration
- Shares technical knowledge within colleagues
- Report progress of each service project/activities and issues to FSM
- May require carrying out site work and international assignments from time to time
- Proactively recommends potential quality and efficiency improvement within service team
- Ensures that all electronic waste disposal is according to legislation
- Complies with Corporate, local, Health, Safety and Environmental regulations
Key Skills and qualifications
- High Knowledge of Honeywell HPS Systems hardware platforms
- High knowledge in Microsoft Server and Windows applications
- High level of Cyber Security awareness (McAfee, Symantec)
- Good knowledge and experience in hardware assembly process
- Knowledge on English language is must. (Technical and communication level)
- Good knowledge of ISO requirements
- Good knowledge about HSE Requirements
We value
- Previous industry experience
- Previous technical/installation experience
- Previous customer service experience
- Fluent English and Italian
- Use open two-way communication style both internally and externally with Honeywell customers.
- Respect and represents Honeywell high quality services, ethics and values towards our clients
- Strong ability to multi-task and prioritize work
- Identify solutions to meet and go beyond customer needs
- Growth mind-set
- Genuine interest for technology, continuously upgrade/update his technical knowledge
- Accurate and time-conscious
- Self-motivated
- Self-disciplined
Our offer
- A culture that fosters inclusion, diversity, and innovation in an international work environment
- Market specific training and ongoing personal development.
- Experienced leaders to support your professional development
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Additional Information
- JOB ID: req433811
- Category: Customer Experience
- Location: Cologno Monzese,Via Alessandro Volta,16Palazzo C Piano7,Milano,20093,Italy
- Nonexempt
