EndereçoWärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.
We want to transition the world towards a decarbonized and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and a more sustainable future that we can all be proud of.
Want to join the ride?
We are looking for a high potential professional and excited person who’s able to lead, coordinate and execute field service Marine business delivery jobs for Regions Central and South Americas. This professional will work as Field Service Operations Coordinator to meet business targets and KPIs ensuring efficiency, quality and customer satisfaction in all delivery activities. Close cooperation with other stakeholders and colleagues within the Regions to achieve the goals and actions for Operational excellence as a Team.
In this position, you will report to the Field Service Operations Manager in Wärtsilä, and the preferred location of the position is in Rio de Janeiro/RJ, Brazil.
Main responsabilities:
- Coordination of field service resources during scheduled and unscheduled maintenance at site and on board.
- Accountable for controlling the costs of Field Services jobs, keeping in mind, quality, and safety.
- Ensuring customer business efficiency and customer satisfaction.
- Coordinating multiple service jobs simultaneously.
- Planning and preparation of services and monitoring Field Service KPI’s (key product indicators) such as margin, time to invoice, orderbook and WIP (work in progress).
- Acts as contact person for the customer from service kick-off up to the invoice.
- Comply with Safety and ISO processes for all personnel, tools, and machines to ensure safety, accuracy, and quality of all services.
Requirements:
- Studies on Mechanical/Electrical Engineering
- Advanced English (written and spoken)
- Experience in the Marine Industry will be a plus
- Customer understanding
- Cost awareness & effectiveness
- Spanish is desirable
Skills:
- Experience with people management will be a plus
- Ready to deal with unforeseen event
Why you and why us?
This position offers a concrete possibility to contribute to the transition towards a 100% renewable energy future. You will be a part of a global organization with a local presence and work in an exciting and dynamic working environment with highly motivated and skilled colleagues. We offer interesting and challenging work as well as personal and professional development possibilities in a dynamic team.
Last application date: 03/04/2024
At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
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