Finance Data Technology Analyst

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. 

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

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Finance Data User Experience Specialist  position is on the Finance data platform team within the Caterpillar IT Organization. The primary objective of the AIMS - Finance Data Platform User experience specialist responsible for trouble shooting and resolving our AIMS Data platform user issues. You will be responsible for supporting users queries, security issues and providing on demand training to users .  You will provide moderately complex technical support to users via email, phone, or other methods. You will need to possess a strong understanding of the organization's accounting processes and systems.

What You Will Do:

• Provide user support and deep expertise of the financial data to address user support issues that may arise in the AIMS Finance data platform.  
• Acts as technical liaison between users and technical product support team, to tune and troubleshoot applications.
• Troubleshoot and resolve any user reported problems related to snowflake Finance data platform.
• Ensure to meet User support team SLA and Performance KPI’s.
• Work with Users on their AIMS Data security / data access related issues
• Provide ongoing support to promptly address business critical incidents and manage ServiceNow tickets for support of these systems.
• Provide and maintain accurate user documentation and training to end users on demand
• Monitor data platform processes and check for grief; notify users of system announcements, issues or concerns.
• Coordinate, participate and occasionally lead small cross-functional teams, with participation from finance (GFSD & BU accountants) and non-finance professionals to ensure customer needs are being met with the data needs
• Have a comprehensive understanding of Caterpillar’s business and accounting practices, systems and procedures.
• Knowledge on various ETL tools, AWS environment & middleware integration
• Support deployments and participate in testing, training, and hyper-care.
• Training end-users on Finance data platform data usage, Power BI connections and other tool as required

Required Qualifications:                                                                       

• Bacharelor Degree
• Advanced English
• Experience in Accounting.
• Working experience of using SQL queries in any database tools.
• Working experience in PowerBI/Data visualization tools.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Business Process Design: Knowledge of business process design; ability to develop appropriate techniques to re-examine key processes and focus on optimizing organizational performance.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Period to apply: 28/03 -04/04

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Caterpillar is an Equal Opportunity Employer (EEO).

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