Junior Order Handling Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Provides customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction

This position reports to

Order Management Specialist

Your responsibilities

• Implements customer support strategy to increase operational excellence and customer satisfaction in the sales process.
• Supports achievement of established targets by overseeing progress and implementing improvement actions as needed.
• Focuses on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS).
• Processes orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
• Acts as the first port of call for customers’ queries and orders and ensures the resolution of customer issues.
• Ensures accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.
• Supports the Sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.
• Implements and maintains customer support processes. Shares functional best practices and lessons learned across the organization.

Your background

• 1-2 years of experience in customer service and/or purchase orders handling.
• Experience in SAP is needed and in Excel is desirable.
• A collaborative, solution-focused approach, and strong written and spoken communication skills.
• A proactive way of working to serve customers with a “can-do” attitude.
• Intermediate-Advanced level of English.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Work model: remote #LI-remoteWork model: hybrid #LI-hybridWork model: on site #LI-onsite