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Senior Customer Experience Specialist with German
We have an opportunity for a Senior Customer Experience Professional to join us at Honeywell in Katowice, PL. To be successful in this role, you will have the ability to work with the client and speak fluent English and German. Logistic background is a plus. This is a hybrid role, 3 + 2 days model.
Honeywell
Our Safety and productivity solutions helps create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytics, software, robotics, sensors, advanced materials and integrated human and automated systems.
Helping organizations become more connected to make our world smarter, safer, and more sustainable.
Key responsibilities
- Handle entry level customer related issues and concerns
- Record all customer interactions into a CRM (Customer Relationship Management) Database
- Process standard orders & Maintain order accuracy
- Ensure all orders are entered within timeframe
- Process changes and enhancements to orders
- Actively participate in departmental activities and initiatives
- Maintain complete customer records of all direct customers returns, orders, credits, and requests
- Maintain close collaboration with Field Service team
Key skills and qualifications
- Bachelor's degree
- Some years of experience in the field
- Fluent English and German is a must
- Good knowledge od Microsoft Office
- Some years of experience with SAP
Our offer
- A culture that fosters inclusion, diversity and innovation
- Career growth opportunities
- International work environment
- Packet of benefits (monthly bonus, Multisport Card, Medical Insurance)
- Flexible working hours
- Opportunity to grow
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and make an impact!
#TheFutureIsWhatWeMakeIt!
Key skills and qualifications
- Bachelor's degree
- Some years of experience in the field
- Fluent English and German is a must
- Good knowledge od Microsoft Office
- Some years of experience with SAP - nice to have
Our offer
- A culture that fosters inclusion, diversity and innovation
- Career growth opportunities
- International work environment
- Packet of benefits (monthly bonus, Multisport Card, Medical Insurance)
- Flexible working hours
- Opportunity to grow
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and make an impact!
#TheFutureIsWhatWeMakeIt!
Additional Information
- JOB ID: req429427
- Category: Customer Experience
- Location: Zelazna 4,Katowice,SLASKIE,Poland
- Nonexempt
