Lead Underwriter - Remote

Who We Are

First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

What We Do

Reviews and evaluates applications, renewals, re-pricings, restrictions, and cancellations to determine risk acceptability and coverage. Calculates borrower’s income and expenses to a high standard of accuracy. Manages a caseload of files including all steps necessary from application to modification. Updates and notates system of record and investor portals. Operates according to standard operating procedures and all government and investor regulations. Achieves goals and objectives with a focus on quality of service and improving the customer experience, while not causing unwarranted delays to processes or defaults.

What You'll Do:

• Acts as the team’s resource and subject matter expert to answer questions and create resolutions using experience, best practices, and sound judgment
• Assists in scheduling and coordinating team activities
• May provide input into hiring and performance appraisals, but does not make hiring decisions or conduct performance evaluations
• Troubleshoots and guides others on wide variety of complex problems and identifies solutions within broad application and functional expertise
• Reviews and evaluates policy applications, renewals, re-pricings, restrictions, and cancellations to determine risk acceptability and coverage.
• Reviews loss mitigation package documentation to determine if the homeowner qualifies for a loss mitigation option. Reports information to the investor, client, and insurer.
• Educates homeowners about loan modification programs, forbearance plans, repayment plans, short sales, and deeds in lieu options.
• Calculates income, expenses, and escrow advances in accordance with departmental and investor/insurer/client guidelines.
• Orders and reviews title searches and BPO/AVM/appraisals.
• Reviews and implements according to investor/client/insurer guidelines for loan modifications, forbearances and repayment terms, short sales, and deeds in lieu.
• For short sales, reviews marketing strategies, listing history, offer activity. Resolves counter offers in accordance with departmental procedures and investor/insurer/client guideline.
• Requests and follows up on foreclosure holds.
• Submits loss mitigation requests to investor/client/MI for approval.
• Declines files as directed in accordance with departmental procedures as set by investor/client/investor/insurer guidelines and sends appropriate denial letter if homeowner does not qualify for a workout option.
• Prepares and sends trial period documents, forbearance plan documents, repayment plan agreements, short sale approval and closing letters and decline letters as.
• Monitors status of repayment plans, forbearance plans, and trial period plans and update MSP system and investor system of record with payment records as needed.
• Contacts homeowners and real estate agents to provide status of loss mitigation files.
• Manages written and verbal correspondence between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys.
• Actively contributes to the results of a team and works toward achieving goals and objectives.

What You'll Bring:

• High School diploma or equivalent required; some college preferred
• A minimum of 4 - 6 years of directly related experience and demonstrated leadership experience
• Ability to understand and execute policy and procedures
• Establishes effective working relationships at the work group level
• Drives enhancements to department processes and procedures through regular recommendations
• Project management skills
• Strong communication skills, both verbal and written
• Strong analytical and research skills; Detail oriented
• Proficient in MS Office
• Negotiation skills
• Strong knowledge of fundamental concepts, practices, and procedures of department/field
• Knowledge of Black Knight MSP system
• Knowledge of Consumer Finance Protection Bureau (CFPB) and Fair Debt Collection Practices Act (FDCPA) guidelines
• Risk assessment skills
• Organized and self-motivated with ability to meet strict deadlines
• Persuasive and professional communication skills

Salary Range:

$27.35 - 48.62

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

About the company

In June 2010, First American Financial Corporation was established when First American split its businesses to create First American Financial Corporation which provides title and settlement services to the real estate and mortgage industry, and CoreLo...