EndereçoWhat We Need :
First point of contact for clients by handling phone calls, emails and social interactions from customers in the United States and other countries.
What You'll Do :
Every day, our software is used by more than 14,500 radio stations, TV music channels, cable companies, satellite music networks and Internet Radio stations worldwide.
With 245 million monthly listeners in the U.S., our parent company iHeartMedia has the largest reach of any radio and television outlet in America.
For over 40 years, RCS has been providing support and guidance to the world’s audio and video professionals. We now have offices in 29 countries, which means Programmers and Engineers come to us when they have problems that need to be solved.
If you have a desire to help people make radio in a challenging and varied environment, you will immediately feel at home at RCS.
For the right candidate, we have an immediate opening for a Product Support Specialist. You could be joining us at one of our locations or from home.
We offer full training, a competitive salary, and benefits. After proving yourself there will be opportunities to grow.
Who are we looking for?
We are looking for people with recent experience working in a Radio, IT, or Engineering environment. Knowledge of broadcast software such as GSelector, Zetta or NexGen is highly desirable.
Knowledge of Mediabase is also beneficial.
If you have prior Customer Service experience, we want to hear from you.
We need people with a built-in ability to prioritize. Your experience in Radio or TV means you know what to do when the Off-Air call comes in.
Ideally, you already have well-developed troubleshooting and investigative skills.
We never close! Alternate schedules may be required.
Bilingual English Spanish abilities are a plus.
We need someone with a can-do attitude!
Key Responsibilities
You will document interactions with customers; provide answers by identifying problems; research answers and guide customers through corrective steps.
You will work with colleagues to troubleshoot problems in software, hardware, networks, and systems.
You will be writing up technical documentation that can be used to repair software defects and deliver enhancements.
You will work with customers to improve software system performance by identifying problems and recommending changes.
We ask that you keep your skills up to date by participating in educational opportunities and maintaining personal networks.
The Support department’s activities include :
Working with over 100 colleagues to provide timely and accurate answers on subjects ranging from clock building to audio cards, network infrastructure, or a SQL Server database.
Providing training to our customers so they succeed with our software and make great radio, TV, podcasts, etc.
Working with other departments within RCS teams to further extend our product capabilities.
What You'll Need :
The ideal candidate should possess excellent customer service skills and a team focus.
Attention to detail and ability to multitask in a fast-paced environment is necessary.
Candidates should have sound knowledge of networking technologies, Microsoft Windows, and Microsoft SQL Server.
What You'll Bring : Compensation :
Compensation :
Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.
$17.60 - $22.00
Location : VIRTUAL MST, NE
VIRTUAL MST, NE
Position Type : Regular
Regular
Time Type : Full time
Full time
Pay Type : Hourly
Hourly
Benefits :
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following :
Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
We are accepting applications for this role on an ongoing basis.
