EndereçoPosition Summary
This position is responsible for delivering best practice shopper experience for Samsung's ‘Direct Brand Store’ project across SEA & Oceania (SEAO) region. This role focuses on direct-to-customer (D2C) offline execution responsibility, with regional engagement across stakeholders, functional experts and subsidiary taskforces. An aim to conceptualize, plan and deliver Operation SOP for ‘Direct Brand Store’ pilot projects across SEAO markets. A great exposure for professionals seeking regional career in retail marketing with one of the top five in Interbrand's Best Global Brands 2022.Role and Responsibilities
- Represents Regional HQ retail in presentation to various stakeholders, eg. HQ VP, sub presidents, RHQ CxO when relevant
- Deliver Operation SOP for ‘Direct Brand Store’ pilot projects across countries in SEA & Oceania region, via liaison between HQ and Subsidiaries (Subs)
- Deliver best practice Shopper Experience in Direct Brand Store and O2O
- Align HQ direction to Subs, but also able to filter Subs concerns to HQ in timely, relevant manner for Project delivery
- Support O2O smooth operations, focusing Direct Samsung Multi-experience Store (SMS) first, but also other format of Samsung Brand Stores when needed
- Support insightful analysis of store business drivers, and provide easy-to-understand business driver reports to Subsidiary teams
- Constantly co-create best practices, and share best practices across the SEAO region
- Support delivery of quality reports and presentations to C-Level
KPI
- New concept pilot stores success
- Store NPS results
- Sales Revenue of stores
- Profitability of stores
- Operational KPI – Flagship Mix, Stock Out rate, etc.
Skills and Qualifications
- Degree education qualification with at least 10 years’ career experience in global, matrixed organization
- Minimum 8 years of Retail D2C Operations and/or Planning experience, across regional or subsidiary roles.
- Career experience with consumer brands with scale and/or strong D2C retail store
- Analytical and result-driven, can-do attitude, regional hands-on experience
- Proven interpersonal communication proficiency across all levels of individuals and stakeholders; great T-communications skill set
- Great project management skill sets, in working across cultures and different functional experts (IT systems consultants, HQ and Subsidiary Taskforces, etc.)
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