We have a fantastic opportunity for an individual to join the Core CRM Team at MongoDB. The Core CRM Team works cross functionally with Stakeholders across Marketing & Sales improving and enhancing the Sales process for our Customers. Specifically, Partner Programs, Customer Engagement tools, Case Management, AI Tooling and Salesforce Security and Compliance.
As a Business Systems Analyst, you will join a cross-functional team of support associates, system administrators, project managers, software engineers, enablement experts and sales operations professionals. You will be involved in and take a lead role in projects that are critical to the success of the business.
Responsibilities
Design, create and support solutions to drive business processes in Salesforce that are secure and scalable. This includes: Flow, Validation Rules, custom fields, page layouts, custom objects, Apex or Lightning Web Components development etc.Liaise with stakeholders across the entire sales organization and ecosystem (Sales, Marketing, Finance, IT, Operations) to understand their constantly evolving needs.Take full ownership of project delivery (if applicable supported by a Business Analyst and/or project manager).QA Testing (Peer, Functional)Facilitate workshops with stakeholders to drive out requirementsCreate process flow diagramsSolution DesignInvestigating production issuesAbility to work independently with limited supervision, whilst participating fully as a member of the teamImproving existing processes and sharing runbooksEnd User Communication Requirements
Minimum of 5 years’ experience as a Salesforce Administrator / Business Systems Analyst supporting a sales organization in a large Salesforce org.Salesforce Admin, Advanced Admin, and/or Platform App Builder Certifications are preferred but not required if you can demonstrate proficiency through experience.Prior experience working in Sales Operations, Business Analysis, or Business Systems teams in a tech company is preferred.Knowledge of sales business processesPrior experience with Sales Productivity tools required, for example: Salesloft, Q-Assign, LeanData, ZoomInfo, etc.Strong understanding of Salesforce Architecture and best practicesExperience working with large data volumes and facilitating this in solution design is preferred but not required.Knowledge of Deployment Life Cycle (Build, QA, Staging) and experience with DevOps tooling (Gearset, Github, Visual Studio Code)Knowledge of process mapping tools (Lucid Chart)Knowledge of Agile MethodologiesApex/Lightning Development experience is a bonus.Analytical mindset (Understanding the why behind the request)Identifying risks and issues to the team to fix them in a timely manner
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