Senior Customer Success Specialist

Our promise:

• You choose how you'll work with us: hybrid or at our offices in Timpuri Noi Square (Bucharest); ️
• We support your career growth through continuous learning, coaching, and mentorship programs;
• We promise you a feedback-driven culture that inspires healthy communication;
• A friendly, professional, and supportive team is waiting for his new teammate;
• A bunch of people with common hobbies and interests (sailing, football, running marathons, tennis, music, etc.) is ready to welcome you;
• A community driven by courage and creativity (we have our own beer and our own band that sings about us) is challenging you to have serious fun with us;
• We designed benefits that give you the power to create balance in life, on and off work.

What you need for this role

• 3-5 years of experience in the customer support/ Customer Success area;
• Knowledge and skill in partnering with customers to achieve their goals by implementing digital solutions;
• Knowledge and understanding of web applications development, including support workflows;
• Familiarity with console logs and a keen eye on issue tracking;
• Preferred experience in Customer Success for HR tools;
• Fluency in English is a must;
• French speaking candidates have an advantage;
• An excellent communicator; disciplined, persistent, organized, responsible and proactive;
• A problem-solving attitude with a great sense of humor;
• Out-of-the-box thinker and a master of resource planning.

What you will do

• Provide technical, onboarding assistance for customers, understand how our product helps their business and guide their way to success;
• Help in identifying processes involved, focusing on a smooth overall experience;
• Overview tech support experience;
• Classify and make an initial assessment of specific incidents or issues;
• Seamless collaboration with the development and product team;
• Document the issues into the ticketing system;
• Update support documentation;
• Manage and administer users, groups, and permissions in our application;
• Receive a huge amount of thanks and gratitude from colleagues & clients. :)

Our process starts here. What should you expect?

You meet your recruiter in a casual discussion, let’s get to know each other!
Showing your hard skills with a test ;

A final tale with your future colleagues - Bogdan Ionita, Lavinia Cutinov & Simona Lapusan.

Looking forward to getting to know you better!