EndereçoJob Description
Zendesk, a fast growing web-based customer service and engagement software company, is looking for a Platform Services Developer to help wrangle customer data.
You will work on a small, agile team within the Professional Services technical organization. You need to be a self-starter and be able to balance competing priorities to bring your projects to completion. Your work will focus on transforming and moving data into and out of Zendesk. This will include data imports, data exports, configuration replications.
What you get to do every day:
Help Zendesk customers access their data quickly and efficiently
Transform datasets of a variety of sizes into formats that can be consumed by Zendesk
Perform data imports for a wide variety of customers
Support the Professional Services team to ensure completion of platform data services projects
Surpass the “garbage in - garbage out” principle for data, in other words you’ll get the chance to turn bad data into good
Maintain technical expertise across the Zendesk API & Platform infrastructure capabilities
Become a domain specialist in Zendesk Platform Data Services
Maintain and improve the tools that are used to perform data migrations and replications
Basic Qualifications:
3+ years experience with Python 3 and SQL
2+ years experience with PostgreSQL / MySQL
2+ years experience with relational databases, SQL, and ORMs
1+ years experience with REST APIs, Web Services, Backend integrations, Data Pipelines, Data Engineering, Database design, Data modeling
Preferred Qualifications
Experience delivering high-quality and maintainable code for a variety of contexts
Experience designing, developing, and deploying cloud applications on AWS platform
Experience with Amazon Aurora
Experience performing ETL on data sets ranging in size from the hundreds to the millions
Experience with software engineering, web applications and familiarity with current web development technologies
Solid communication skills, both written and verbal
Ability to engage on several paid projects concurrently
Where we work:
Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely part of the week.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
