Senior Employee Relations Partner

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The Senior ER Partner is a key strategic partner to the Global Human Resource Business Partners (HRBPs) and People Partners; Global Employment Law Team; Diversity, Equity, and Inclusion Team; and Global Safety & Security Team.  The Senior ER Partner provides advice and counsel to employees, managers, leaders, HRBPs, and PPs related to interpersonal conflict, performance management challenges, conduct issues, and various other Employee Relations matters as needed. The Senior ER Partner also conducts both low and high complexity investigations, partnering with Global Employment Law as necessary and/or appropriate, and provides meaningful, data-driven, and actionable insights and recommendations back to the enterprise. The Senior ER Partner also identifies broader Employee Relations issues across the enterprise, partnering cross-functionally with COE’s to recommend, implement, and effectuate improvements to the employee experience through consistency and compassion and with a scalable approach.  

What You Get To Do

• Act as a key thought partner to HRBPs and PPs around interpersonal challenges, conduct issues, leadership concerns, etc. in their respective organizations.
• Provide feedback, advice and support to employees, managers, and leaders across the enterprise regarding interpersonal conflict, conduct concerns/issues, leadership style concerns, and other various Employee Relations matters.
• Conduct both low- and high-complexity investigations into concerns of unprofessional/inappropriate behavior, retaliation, conflicts of interest, and bullying across the global enterprise.
• Act as a key strategic partner to the Global Employment Law and Global Safety and Security Teams as necessary.
• Implement, effectuate, and continuously work to improve ER processes across the enterprise to help drive a consistently excellent employee experience globally.
• Partner with HRBPs, PPs, Global Employment Law, and other key stakeholders to implement training and enablement sessions across the enterprise geared toward improving the employee experience and continuing to maintain ServiceNow’s outstanding workplace culture.

Who You Are

• You have a demonstrated ability to provide feedback and coaching to employees and leaders at every level, leading with empathy but also helping others to reflect and grow in response to workplace challenges. You are able to influence effectively and help drive situations to the right outcome.
• You have a demonstrated history (4+ years) of conducting workplace investigations, including complex and sensitive investigations involving multiple allegations and/or subjects. You are able to maintain neutrality and objectivity regardless of the allegations or concerns raised. You have demonstrated experience independently creating strategic investigation plans, developing investigative interview questions, writing investigation reports, and analyzing evidence.
• You have a passion for identifying the root cause of problems and providing strategic and actionable insights and recommendations in response to those problems, both to individuals and to the business at the enterprise level.
• You are comfortable navigating ambiguous, fluid, and quickly-evolving situations.
• You are able to manage your own time effectively, juggling conflicting priorities in a fast-paced environment.

• 4+ years conducting both low and high complexity workplace investigations in a fast-paced setting
• 2+ years experience in the Employee Relations / human resources space
• Certification through Association of Workplace Investigators (AWI) or similar program preferred
• JD preferred but not required

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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