Senior Non-Qualified Defined Contribution Customer Success Manager

Are you a solutions orientated expert in Defined Contribution?

Are you experienced working in high-growth, performance focused environments, and administering complex programs?

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.

About the Role

This role oversees non-eligible Defined Contribution plan administration and advises clients and internal teams. Collaboration across the organization is crucial for developing strategies.
Additionally, this role includes identifying process improvements and implementing an internal training program. The ideal candidate should possess a thorough understanding of non-eligible plans and be proactive in communicating the company's strategic vision.

Responsibilities

• Serving as a subject matter expert on non-qualified retirement plan regulations, compliance requirements, and industry best practices. Effectively consult and present to external executive leader roles on plan design, administrative considerations, and legislative landscape· Staying informed about market trends, legislative changes, and emerging technologies in the non-qualified retirement benefits space.

• Partnering with product and technology teams to identify future investment opportunities in the non-qualified space. Ability to drive revenue growth.

• Preparing and presenting non-qualified solutions and strategies during new client sales meetings.

• Identifying and defining non-qualified plan needs during new plan implementations.

• Creating and facilitating colleague training to build a deep knowledge of non-qualified plan and legislative knowledge.

• Predicting, identifying, consulting, and communicating risks related to non-qualified plan design and best practices. Responsible for delivery models, and participant education.

• Measuring continuous improvement of operational processes related to non-qualified plan administration. Driving general adoption of operational improvement measures.

Requirements

• 5+ years of experience in "non-qualified" Defined Contribution plan administration·      

• 5+ years direct experience in client relationship management

• Possess proficient technical knowledge of stock and non-qualified deferred compensation plan design. Also have regulatory requirements including deep understanding of IRC 409A·     

• Possess advanced management and organizational skills with ability to thrive in a dynamic environment.

• Possess excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

• Possess a results-oriented mindset with a demonstrated ability to drive business growth and achieve targets.

• Possess a proven track record of leadership and strategic planning.

• Possess ability to anticipate needs of client based on deep retirement knowledge and market intelligence.

• Possess experience with third-party vendor platforms.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

82,000 USD

Maximum :

130,100 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.