Endereço About our customer
In Crew we work with different clients around the world. One of our values is to share with our candidates really good opportunities.
In most of the cases, we work with contractor dynamic, USD payment, and remote positions. And in all of the cases, your contract will be directly with the client.
This is a general job description, we will consider your experience and contact you in case to move forward and talk about the best match for you, considering your background, expectations and the caracteristics of our clients.
Can't wait to get to know you!
Job Summary
Our client, the second world's largest Sports Manufacturer is looking for a Semi Sr Service Manager
The contractor’s teams and services will generally include:
• Development of software solutions
• Debugging and maintenance of existing applications and features (eComm, B2B and Retail)
• Project management oversight for assigned projects
• Provide technical expertise, experience, and best practices to question, provide guidance and suggestions
working with the assigned our customer's managers/leadership to ensure the priorities and goals to the larger business
are being met and implemented.
IMPORTANT: It's expected you can work on Eastern Time to be aligned with the rest of the Scrum Teams.
Job Responsibilities
- The SM team helps in driving our initiative called “Service Excellence”. This aims to reduce the impact of incidents on our environment using best practices
- Create and managed dashboards based on tickets, including analysis of trends and identification to reduce issues
- Deliver training to ops teams on how to manage key SLAs
- Critical/Major incident management and follow up on post incident reviews and retros
- Within the Aspen Tool, keep and maintain automated reports and dashboards
- Manage and update the main service management reporting tools to include Smartsheet, PPT, PBI reports)
.
Job Requirements
- 5+ years of Project Management, Service Management or Sr. Analyst level experience
- Must possess deep analytical skills
- Must be highly experienced with ITIL principle
- Experienced with ASPEN, PowerBI and Smartsheet
- Must have excellent English-speaking skills and presentation skills
