EndereçoCompany Description: We are a leading company in the cybersecurity market and were born more than 20 years ago with the purpose of promoting global prosperity through applied technology. We believe that cyber sovereignty is a fundamental right of all of society and that is why we work every day. In 2020, Gartner placed us among the top three PAM technologies in the world, being considered Challengers in the Gartner Magic Quadrant in 2021 and 2020. Our product is already present in more than 50 countries and our great challenge is to grow exponentially and globally in the coming years. For this, we have a team committed to protecting one of the most valuable assets that exist today: data. It's no wonder that one of our main values is Ubuntu, which means 'I am what I am because of who we are together'. After all, that's why we're GPTW Since 2020! As a Junior Service Quality Analyst, you will have the opportunity to be part of the transformation to a Company in Hypergrowth, in addition to getting to know other international cultures. Want to be part of this transformation? So this vacancy is for you! Activities: · Assessment of tickets, under Service Quality (grammar, response period, etc.); · Creation of articles and documents; · Sending an email to customers, requesting a response to the satisfaction survey (understanding Neutral and Negative evaluations with customers and resellers); · Creation of specific documentation; Requirements: · Attending a technology-oriented college · Interest in networks, infrastructure, Linux, among others · Have good communication · Having English will be a plus · Advanced English proficiency. Benefits: · Meal vouchers R$45.00/day; · Home office allowance R$100.00/month; · Gympass; · Alura; · English classes; · Equipment needed to carry out the activities. · 100% remote opportunity
